Paging and notifications
Getting the attention of your on-calls
Last updated
Hotpot documentation
Getting the attention of your on-calls
Last updated
One of Hotpot's primary purposes is notifying your on-call folks when something goes wrong. This is commonly called paging, even though nobody carries a pager anymore.
Pages come from three sources: integrations, API, and people. By people, we mean folks initiating a page manually through the Hotpot application or separate tools like Slack.
When you initiate a page, you can select either an individual or a team and its schedule. What happens next:
When you page a person, Hotpot immediately notifies them. Since this is a single person, there's no automatic escalation. The page stops here, pestering them until they handle the page.
When you page a team, the page follows the rules dictated by the underlying schedule. Hotpot starts with the primary and follows the schedule until someone handles the page.
You can learn more about this process from the schedule settings.
Hotpot has three escalating urgencies: Low, Medium, and High. You can configure how Hotpot treats each of these urgencies in the schedule.
To ensure that phone calls do not get marked as spam and can break through Do Not Disturb settings, we recommend adding and keeping this vCard up to date and configuring your phone to allow the contact to bypass DND settings.
Download the vCard above and add it to your contacts. Open Settings and search for Do Not Disturb. In the Allow Notifications section, click the People and then Add People. Search for the Hotpot contact you just added. Click Done.