Slack
Hotpot's Slack Integration allows you to get timely status updates, notifications, as well as create moments and pages from Slack.
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Hotpot documentation
Hotpot's Slack Integration allows you to get timely status updates, notifications, as well as create moments and pages from Slack.
Last updated
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Setup the Hotpot Slack integration by going to Organization settings, accessible under the menu in the top right under your avatar. If Slack is not enabled, click the "Link to Slack" button to start the connection. If Slack is already enabled, it will display the connection status. Periodically, you may need to link Slack again to pick up changes (e.g., new slash commands or permission requirements).
Some core Hotpot features in your Slack workspace are:
Create moments from Slack message shortcuts and slash commands (/hotpot)
Receive and work with pages directly in Slack
Get updates for schedule changes and coverage requests
Keep Slack usergroups in sync to a team's on-call schedule
Commonly each team has their own Slack channel. You can set your team's Slack channel in Hotpot by visiting your team's page and clicking Settings. Here the daily Slack status update can be configured, which will show a helpful message on the state of the team's on-call.
A schedule can connect to a Slack user group, and maintain membership so the people on-call are able to be pinged from a consistent handle. If the user group doesn't already exist, Hotpot will attempt to create it, but that requires Slack to be configured to allow user group creation.
To configure an on-call user group, navigate to the schedule in Hotpot, and click "Edit schedule". Enter the handle in the "Slack user group name" and on the next schedule change, the user group will be updated.
People being removed and added from a user group will receive a direct message from Slackbot that confirms the change.
Hotpot includes traditional Slack comments to initiate actions via /hotpot.
/page or /hotpot page will open a dialog to page someone. Recipients must be either a team with a configured on-call schedule, or people that are schedulable to be in an on-call rotation. If someone isn't showing up on the list, ensure that they are part of a configured team and that their Hotpot email address matches their Slack account email address.
/hotpot moment opens a dialog to capture a Moment for the team's stint handoff.
You can either Page Someone or Create a Moment directly from a Slack message. When you hover over a Slack message, the three dots on the right will open the More actions menu and you can see the Hotpot shortcuts. This is a great way to start, because Hotpot is able to gain more context from the message. Hotpot will also link back to the original Slack messages, so you have full context of the conversation when looking at either the Page or Moment that was created.
