Hello friends! We’re excited to begin 2025 by telling you about all the developments in Hotpot.

Hotpot is a new approach to on-call and operations that allows you to do more, go faster, and sleep better. It replaces your existing on-call tools, like PagerDuty. Effortlessly setup, manage, and be on-call without grinding people down. We're looking for pioneers and early adopters to help shape the future of on-call with us!

I am annoyingly chipper in the morning. Mornings are great! A fresh new day, hot coffee, and limitless possibility. That said, I’m picky about being woken up. I only wanna wake up at, you know, morning time. Related, I think on-call is really interesting: exciting new problems, never-before-seen errors, and wild new customer behavior. The part about waking me up in the middle of the night is less so. Life is full of dichotomies!

On-call is vital to take care of our complex systems and customers. It’s where all weird things go that need a human to sort them out. It’s business and off-hours, solo and as a team, automation and manual. On-call is an amazing source of resilience and it deserves the best of tools. That’s why we’re making Hotpot.

Being on-call sucks. Managing on-call sucks. We're here to make it better.

On-call is the junk drawer of operations. You know, that one drawer in the house that gets loaded up with all the random things that no one seems to know where else to put? All the surprises land in it: customer-angering outages, maintenance, and, well, who even knows? If we knew, it wouldn’t land in the junk drawer! Worse, as we stretch this analogy, it’s a junk drawer with a schedule where a random person is tasked months in advance to figure it out somehow to make it, well, less junky.