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On-call is ruining your life

· 2 min read

Running complex systems is far more than a scheduling exercise — it's a deeply human challenge sitting at the intersection of technical complexity, organizational design, and cognitive psychology. It's common to look to industry "best practices" that focus on tooling and processes, but at Hotpot we want to do more: looking to research — new and old — to fundamentally rethink how on-call work should be structured for people.