Trigger a page
One of Hotpot's primary purposes is notifying your on-call folks when something goes wrong. This is commonly called paging, even though nobody carries a pager anymore.
You can test your Hotpot setup to this point by triggering a page.
Page lifecycle
Pages come from three sources: integrations, the API, and people. By people, we mean folks initiating a page manually through the Hotpot application or separate tools like Slack.
When you initiate a page, you can select an individual or a team and its schedule. Here's what happens next:
- When you page a person, Hotpot immediately notifies them. As it's a single person, there's no automatic escalation. The page stops here, pestering them until they handle the page.
- When you page a team, the page follows the rules dictated by the underlying schedule. Hotpot starts with the primary and follows the schedule until someone handles the page.
To learn more about this process, see schedule settings.
Urgency
Hotpot has three escalating urgencies: Low, Medium, and High. You can configure how Hotpot treats each of these urgencies in the schedule.
Create a page
To create a page in the Hotpot app:
- Click Add new at the top of Hotpot and select Page.
- Select the recipient team--Hotpot automatically pages the active on-call person for that team.
- Enter a meaningful subject.
- Choose an urgency: medium or high. Presumably low urgency matters aren't page-worthy!
- Optionally add a message with additional context.
- Click Send page.