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Sync schedules with PagerDuty

Hotpot supports syncing schedules with PagerDuty so you can continue using PagerDuty for notifications.

Enable schedule syncing​

To enable syncing schedules with PagerDuty:

  1. Contact Hotpot to enable PagerDuty sync on your account.

  2. Set up the PagerDuty integration on your organization's Integrations page.

  3. For the Schedule you'd like to sync to PagerDuty, go to the Schedule page and click Edit Schedule.

  4. Check Enable pager duty sync and click Continue to users.

Hotpot creates a new PagerDuty escalation policy prefixed with [Hotpot]. This can run in tandem with any existing PagerDuty escalation policies so you can switch over gradually.

Limitations​

Syncing schedules with PagerDuty has some limitations.

  • Duplicate scheduling notifications: When you're scheduled to go on-call, you may receive multiple notifications from PagerDuty due to Hotpot generating a new PagerDuty schedule and updating the PagerDuty escalation policy.
  • PagerDuty iCalendar/WebCal: Because Hotpot generates new PagerDuty schedules upon assignment changes, this breaks the ability to subscribe to the PagerDuty schedule's calendar feed.