Get coverage

Plans, amirite? They change! If something comes up, you need to be able to throw the pager to a teammate, or, in an emergency, throw it to nobody and let the team sort it out. Hotpot contains a sophisticated coverage process to supplement the Smart Scheduler.

Initiate coverage

Sometimes you need to temporarily give away your on-call responsibility so that you can deal with something else. No problem! You can find a button or link to initiate coverage on just about every screen in Hotpot. This button or link appears near your name or the person you want to replace.

These links establish who's being replaced and for what responsibility. Coverage can be initiated by incoming or outgoing individuals or even a third party! Hotpot helps you by disallowing the selection of anyone who cannot accept the responsibility. (For example, because they're unavailable.)

Claim coverage

Anyone who meets the criteria for the team's schedule can claim an open assignment at any time. To claim coverage, view the team's schedule and click on the assignment.

Coverage acknowledgement

Before it takes effect, coverage must be accepted if your schedule requires it. This protects a party from unknowingly being placed on-call or allows that person to get to an appropriate place before taking over responsibility.

Unspecified coverage

At times, getting coverage may require you to do so quickly without knowing who your replacement is. In these situations, leave the incoming users unselected and Hotpot leaves the record unclaimed. One of your teammates may accept the coverage. Note that if no one accepts the coverage, Hotpot automatically assigns it back to the original person.