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Handle pages

When a page comes in, you have three choices: handle it, snooze it, or escalate it.

If you do nothing when a page comes in, Hotpot follows the configured options of the schedule and escalates the page as configured. For example, if your schedule is multistage and you do nothing about a page, Hotpot progresses to the next stage.

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By default, Hotpot only shows the handle option, but you can ask Hotpot to feature flag on escalate and snooze workflows.

Handle a page​

Handling a page is a way to indicate that you're on it and don't need any more reminders about the page. This is the typical response.

To handle a page, go to the page and click Handled.

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Anyone can mark the page as handled at any time. This stops any snoozing, escalation, or other actions. It's considered done and dusted. Hotpot doesn't require a specific person (like someone who was notified) to do this.

Snooze a page​

Snoozing a page is a way to temporarily pause notifications for a page. If you respond to a page and think, "I'm going to do some investigation on this" or "I'll look at this later," you might want to snooze the page.

To snooze a page, go to the page and click Snooze.

Nobody can snooze forever, though! Snoozed pages re-notify you after the specified time.

Escalate a page​

Escalating a page is a way to add more people to the response party. If you respond to a page and think, "I need some help" or "this is your problem, pal," you might want to escalate the page.

To escalate a page, go to the page and click Escalate.

Ensure you get notifications​

Before you go on-call for the first time, you may want to configure your device to ensure you see notifications.

Add Hotpot's vCard​

To ensure that phone calls don't get marked as spam and can break through Do Not Disturb settings, we recommend that you:

  • Add and keep this vCard up to date: HotpotOutgoingNumber.vcf
  • Configure your phone to allow that contact to bypass DND settings

Bypass iOS Do Not Disturb​

To bypass iOS Do Not Disturb:

  1. Download the Hotpot vCard and add it to your contacts: HotpotOutgoingNumber.vcf.
  2. Open Settings and search for Do Not Disturb.
  3. In the Allow Notifications section, click People > Add People.
  4. Search for the Hotpot contact you just added and click Done.