Hand off on-call
Being on-call means more than just handling pages, you're also responsible for handing it off. Typically this includes passing key information to your team and manager:
- What broke and why
- On-going concerns
- Your own mental health!
Hotpot helps you prepare and convey everything as part of the hand off process.
1. Finish triaging
Hotpot encourages you to triage regularly. You don't have to be a completionist, but every moment you provide context on helps Hotpot (and you) paint a better picture of your shift.
2. Prepare the handoff
As your shift nears its end, Hotpot reaches out and asks you to review your work for the week and the groups you created during triage.
2a. Review your groups
Begin by looking over the groups you made during the shift. You can leave notes for yourself and the team, as well as choose a group size. These are similar to t-shirt sizes and are meant to capture how much these moments impacted your attention. A big incident maybe ruined your whole day, but some noisy alerts might have just annoyed you for a few minutes. Choose accordingly.
Hotpot gives you a chance to triage any remaining moments, if you like!
2b. Rate your experience
Hotpot is inspired by our personal experiences as well as lots of research. Do your best to answer the rating questions honestly and completely.
The questions are currently evolving, but in the meantime, they're a great talking point for you and your team.
3. Hand off your shift
With preparation complete, you're ready for your team's handoff. This part is up to your team, but Hotpot guides you with:
- An overview of the shift and the moments that happened
- A review of the groups created during triage
- A final handoff screen with the incoming on-call's information