Be on-call
Being on-call with Hotpot mostly involves:
- Handle any number of pages that occur
- Triage moments--messages that may require attention
- Hand off the on-call after the shift
While on-call, you may also need to grab coverage, like if you have an appointment or will be without internet access for a bit.
📄️ Handle pages
Handle, snooze, or escalate a page.
📄️ Triage moments
Assign moments to groups.
📄️ Hand off on-call
Summarize and review shifts.
📄️ Get coverage
Handle unplanned changes to a schedule.